Return Policy

Consumers are allowed to apply for a return or exchange within 14 days after signing for the goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Product with obvious signs of use;

Any item is not in its original condition, is damaged or missing parts for reasons not due to our error.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please contact our Customer service at

support@luckyhomecrystal.com to get the return address.